FAQ

WHY SHOULD I WORK WITH MERAKI CREATIVE MEDIA? 

WHAT IF I DON'T KNOW EXACTLY WHAT I WANT? That's totally fine! We're dedicated to finding the best solution for your business, and we'd be happy to sit down for half an hour and discuss your options!

HOW LONG DO PROJECTS TAKE? Most projects are delivered in 1-2 weeks, excluding holidays, from when we receive your products and payment. If your project involves a large number of photos, or a more customized video, this may add to the production time.

WHAT IF I WOULD LIKE A RE-SHOOT? If we have made a mistake we will gladly re-shoot or edit and make it right at no additional cost. Re-shoots for artistic or editorial reasons, or resulting from client error or omission will be quoted at the time of the change request.

HOW DO I PAY? Before starting your project, we will send you a quote with a payment link which you can use to accept the quote and pay. We accept all major credit cards as well as Paypal. 

If you prefer to pay with e-transfer, please contact us for instructions.

WHAT KIND OF LICENSE IS INCLUDED? Upon final delivery, the photographs and videos become licensed to you for use on a royalty-free basis. This means you are free to use the photographs in any of your publications as many times as you like, with as wide a distribution as you like, without ever having to pay us royalties for their use. We allow the use of these photos in all forms of media including print advertising, packaging, web, television, etc. We do retain the copyrights for delivered photos and the photographs may not be re-sold to any third party without prior written permission.